We hope you love your Feisty Fox gear, but if you’re not completely satisfied, you can return all items without custom text on the back within 15 days of receipt. Exchanges are also possible, if your size has not sold out.
- Items with custom text on the back are NOT returnable. This is because those items already have your name on it. If you like, you can still return it and we will be happy to donate it to charity and refund your shipping cost.
- Shipping costs are non-refundable, unless something is incorrect with your order.
To return.
1) Contact Feisty Fox coaching immediately, to communicate any issues.
2) Obtain RMA number. This is required for all returns.
3) Return the item by mail or in person within 7 days after receiving the RMA number. All gear must be returned in their original condition, with Rocket Science Sports tags intact. You are responsible for the shipping cost.
4) Upon receipt of the returned item, a receipt notification will be sent to you. We will process your refund within 5-10 business days.
For any exchanges and refunds.
1) Exchanging a product to another size is possible only if we have that size in stock.
2) If the size is not in stock, you can wait for the next period when we place another custom group order.
3) If you don't want to wait, you can also request a full refund for sizes Small (S), Medium (M) or Large (L). Refunds will be given only after receiving the returned product in original condition. (See To Return section above)
For gears of other sizes (YXS, YS, YM, XL, 2XL, 3XL), only 50% refund will be given upon receiving the returned product in original condition. This is a custom order and we are unable to return them in-stock for sales.
Modification or Cancellation of Order.
You may request to modify or cancel the order on or before the pre-order closes. Once pre-ordering closes and the production vendor receives the order, all orders cannot be modified, cancelled or replaced.
